Learning from our customers as we grow our product is essential to make sure we are building a simple, useful platform for campers, hosts and management. As we are digging into each campground we see how everyone is doing things a little differently, not in a bad way but because the systems they are currently using don't serve their needs. One system won't allow this to happen so a manual process is put in place. Each of these manual processes build up to a cobbled system that lives within one or two employees desktops. What happens if they leave? Will your campers still be served? We sit down with each campground and do a site survey to determine the inflow and outflow of the camper experience. How many ways to pay does a camper have? Where is signage placed throughout the campground? Once a camper registers, where does this information go and how is it used? Just some simple first steps to unlocking what lies beneath...highly customized manual processes. This is why we have these conversations, to unlock the real process. We take a step back with you and find out what truly needs to stay in one system and what can go. Have you done a site audit recently? We would be happy to walk you through the process to help you simplify the day to day and get the most out of your data.
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